Terms of Service

Privacy Policy

Effective Date: July 13, 2026

This Privacy Policy describes how Cartora LLC (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website.

1. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Order Information: We collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Device Information: We collect the version of your web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Customer Support Information: We collect the information you choose to provide when you contact us for assistance.

2. How We Use Your Information

We use your personal information to provide our services to you, which include:

Offering products for sale, processing payments, shipping and fulfilling your order.
Keeping you up to date on new products, services, and offers (if you have opted in).
Screening our orders for potential risk or fraud.
Communicating with you regarding your order, customer service inquiries, or general questions.
Improving and optimizing our Site by analyzing how our customers interact with our storefront.

3. Sharing Your Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you.

Shopify: We use Shopify to power our online store.
Payment Processors: We share necessary information with our payment gateways to securely process your transactions.
Shipping Providers: We share your name and address with courier services to deliver your handcrafted goods.
Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

4. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including strictly necessary, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection).

5. Your Rights

Depending on where you reside, you may have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

6. Data Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.